In business such as call center for insurance company for example, maintaining a good relationship with customers is essential. It is essentially to this mission that a call center responds. Also called a call center, a call center is a service dedicated to handling calls. Having been on the rise for several years, it brings together numerous teleoperators to create a link between a company and its customers. More and more companies are using the services of a call center, such as A3COM, because of the many advantages.
The Different Services Offered By A Call Center
The services offered by a telephone call center like Hit Rate Solutions for example meet all customer requests and needs. These fall into two broad categories: receiving calls (incoming calls) and making calls (outgoing calls).
Call receiving is a job that consists, for a call center agent, of receiving calls from a company’s customers or prospects. This work aims to respond to a specific customer request while ensuring that we are fast, efficient, and, above all, able to satisfy them. In this context, the call center agent may be responsible for:
Carry out telephone reception,
Take care of after-sales service (after-sales service),
ensure customer relations,
ensure appointments are made by call.
Depending on your customers’ needs, A3COM can provide you with all of these services in France or only those that are essential to you.
For any company that wants to improve its image, improve its customer relations, and increase its sales, the telephone on-call solution offered by A3COM will be useful. Indeed, the first impression of a customer is very important. He will expect telephone availability from you for communication on your offers. As a result, being unable to provide 24-hour telephone support and outsourcing your telephone calls can benefit you. The A3COM French call center team will be able to inform correspondents in time, manage calendars, transfer telephone calls, etc.
This customer relationship management service is also essential to customer satisfaction. The work is to respond to any complaint by providing solutions. It is a service that prevents companies from losing their customers. To this end, the call center agents will take care of after-sales service (after-sales service) on their offers on behalf of your company. They will thus be able to respond to complaints such as exchanging or returning an item, telephone assistance, order tracking, etc.
Making An Appointment
The call center can also play the role of secretary. In this context, his mission will be to manage a company’s appointments. For this service, the A3COM team will ensure that the company’s agenda is updated and that it communicates with its partners and collaborators.
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The call broadcast
This task consists of the telephone advisor making calls himself. The goal is to contact customers or prospects to conduct telephone surveys, make sales, carry out telephone prospecting, or invite you to an event.
It transforms prospects into potential customers through communication about your company’s offers and services. To this end, the televisor will make appointments for the company’s salespeople with prospects. To achieve this, A3COM agents are trained to arouse the curiosity of these potential customers by highlighting the establishment’s different offers and services.
In this case, the teleadvisor’s objective is to sell offers and services directly by telephone. He will need two documents for this: the sales pitch and a list of objections. The arguments will allow him access to all the necessary information on each offer to respond appropriately to the interlocutors’ questions. As for the list of objections, it will allow him to counter all the obstacles that could hinder the sale’s success.
We are discussing a communication initiated by agents or advisors to collect customer opinions. This is a good way to encourage these customers or contacts to purchase and convert them into ambassadors for your brand.